Terms of Service, Refunds, and Returns Policy

Terms of Service

Terms of Service: All immediate orders processed through this website are processed within 3 days.  For individual purchases, we select your carriers/methods at flat rates and through our free shipping offers.  Carriers/rates for large orders may be selected by you at purchase. Shipping will be precalculated by the carrier, and the amount will be included in the charge.  We do not charge handling fees. All shipping charges are the same as the carrier’s quoted rates. We are not responsible for lost deliveries once the carrier has accepted the shipment.

Refunds and Returns: If you purchased through the Buy Direct Portal

Copies purchased through Sensorium Publishing Co., LLC, for personal use, gift, or small quantity use. You may request returns or refunds within 10 business days of delivery. If the damage is due to shipping, you must return within 5 business days of delivery. The date will be the carrier’s actual delivery date as shown on the tracking statement. You must send photos of the package damage with your refund or replacement request.

Sensorium LLC must preauthorize returns of unused, undamaged, original-package, resaleable-condition books. There will be no crease marks on the spine or dog-eared pages, rips, or tears. Do not return books that show significant wear, writing, water damage, or other damage not caused by shipping. Your refund will be the full purchase amount, less shipping costs.

You will be responsible for the postage costs to return your item to us. Product Return Form must be complete and include purchase order number, reason for return, complete mailing address, contact information, and a photo of damaged item. Also, check the appropriate box for exchanges or refunds. However, refunds or exchanges will not be accepted if more than 10 business days have passed since purchase.

Returns must be in the original packaging. Mail returns to Sensorium Publishing Co., LLC, 9570 Ruperts Court, Las Vegas, NV 89123

Refunds and Returns: If you purchased through the Direct Bulk RFQ/PO Portal

Direct bulk shipments arranged via RFQ/PO, invoice, or direct bulk payment outside the printer trade channel. This applies to departments, training cohorts, conferences, and other bulk, single-destination shipments. End use only (no resellers, retailers, bookstores, etc.)

  • Final sale standard (bulk procurement): Because bulk orders involve procurement workflows, packaging, and freight planning, they are non-returnable except for verified defects or photos of shipping damage, which must be submitted within 5 days of delivery.
  • Cancellations (before shipment): Cancel bulk orders prior to shipment. Once shipment has been tendered to the carrier, the order cannot be canceled, and no refunds will be issued.
  • Defects / damage claims (limited window): Report defects or shipping damage within 5 calendar days of delivery. Provide: PO/order number, quantity affected, photos of the issue, photos of the packaging and the shipping label if damaged by the carrier.
  • Remedy: After verification, we will do one of the following (our choice based on logistics and the issue): replace defective copies only, or credit or remit refunds for defective/damaged copies.
  • Use the Trade Ordering channel to process. This bulk/direct procurement pathway is for end-use distribution (classroom, cohort, training). If you are a bookstore, library supplier, or reseller, you must use the trade ordering channel for refunds (see below).

Refunds and Returns If you purchased through the Trade Portal (Bookstores, Libraries, Campus Stores, Wholesalers)

Applies to: Orders placed through bookstores, library suppliers, wholesalers, distributors, and university/college bookstores ordering through trade channels such as Ingram distribution.

  • Returns for retailers, campus stores, or libraries or library suppliers: Sellers’ policies govern the process. Initiate returns with point of purchase, not with Sensorium Publishing.
  • Trade returnability is a trade-channel setting: in the Ingram distribution system, publishers can designate a title as returnable or non-returnable for booksellers, and sellers may return inventory in accordance with the returnability terms in effect for that title. Check Amazon for their return policy.
  • Return-status change notice window: If a title’s return status changes from returnable to non-returnable, sellers may still have a period during which returns can be accepted after notice is provided (IngramSpark).
  • Manufacturing defect time limits (Ingram-printed units):
    Ingram’s user guide describes time limits for submitting claims related to verified manufacturing/quality defects (example: claims eligible for review if submitted within a stated window from manufacture). Check Amazon for their policy.
  • Practical instruction for trade buyers: Bookstores / campus stores / libraries: handle returns through your normal ordering account/supplier using standard trade procedures. Consumers who bought from a retailer: return to that retailer under their customer-return policy.

Late or missing returns

Your confirmed receipt will be sent after your return is received and inspected. Additionally, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty (30) days.

First, if you haven’t received a refund yet, check your bank account again. Secondly, contact your credit card company to discover when your refund will be officially posted. Finally, your bank can provide the refund processing time. If you’ve completed all of this and still haven’t received your refund, please contact us at info@sensoriumllc.com.

Refunds apply to regular-priced items only. Sale items are not refundable

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